Privacy Policy

Information We Collect

At Flame Flare Crusher Resort, we collect the following types of information to provide you with exceptional service:

• Personal Information: Name, address, phone number, email address, date of birth
• Reservation Details: Check-in/out dates, room preferences, special requests
• Payment Information: Credit card details, billing address (processed securely)
• Adventure Preferences: Activity interests, dietary restrictions, accessibility needs
• Website Usage: IP address, browser type, pages visited, cookies
• Communication Records: Correspondence, feedback, and service requests

How We Use Your Information

Your information helps us deliver the adventure luxury experience you deserve:

• Processing and managing your reservations and bookings
• Providing personalized adventure and spa services
• Communicating important information about your stay
• Processing payments securely and efficiently
• Improving our facilities and services based on your feedback
• Sending promotional offers and updates (with your consent)
• Ensuring compliance with safety and legal requirements
• Customizing your experience at our Adventure Sports Center and facilities

Information Sharing

We respect your privacy and limit information sharing to essential business purposes:

• Service Providers: Trusted partners for payment processing, reservations, and maintenance
• Adventure Partners: Licensed operators for external adventure activities
• Legal Requirements: When required by law or to protect our rights
• Emergency Situations: To ensure guest safety during adventure activities
• Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement comprehensive security measures to protect your information:

• SSL encryption for all online transactions and communications
• Secure servers with firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy best practices
• Restricted access to personal information on a need-to-know basis
• Regular backup and disaster recovery procedures
• Compliance with Canadian privacy laws and international standards

Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your choices and personalize your experience
• Marketing Cookies: Used to show relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

Your Rights

Under Canadian privacy laws, you have the following rights:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Withdrawal: Withdraw consent for marketing communications at any time
• Complaint: Lodge complaints with privacy authorities if concerns aren't resolved

Data Retention

We retain your information for specific periods based on business and legal requirements:

• Reservation Data: 7 years for accounting and tax purposes
• Marketing Preferences: Until you withdraw consent
• Website Analytics: 26 months for performance analysis
• CCTV Footage: 30 days for security purposes
• Complaint Records: 3 years for resolution tracking

Children's Privacy

We are committed to protecting children's privacy:

• We do not knowingly collect personal information from children under 13
• Family bookings require parental consent for children's information
• Adventure activities for minors require parental supervision and consent
• Special protection measures apply to children's data in our systems

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements:

• We will notify you of significant changes via email or website notice
• The "Last Updated" date will reflect the most recent revision
• Continued use of our services constitutes acceptance of updates
• Previous versions are archived and available upon request